---
title: Enzygo Reduces IT Support Tickets by 50% with Managed IT Support | 1101
description: 1101 helped Enzygo transform its IT environment with expert support, reducing issues and enhancing productivity, paving the way for future growth.
image: https://www.1101.co.uk/hubfs/Case%20studies/Enzygo%20and%201101.png
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# Enzygo Reduces IT Support Tickets by 50% with Managed IT Support
BACKGROUND
---
[Enzygo](https://www.bing.com/ck/a?!&&p=6b279578f6481ace26857ee07f5fbfa2ff69f6af454f18f35ebdf75cd8cd1033JmltdHM9MTc4MzY0MTYwMA&ptn=3&ver=2&hsh=4&fclid=14a45c36-9a9f-6f30-044c-4a6b9b326e0c&psq=enzygo&u=a1aHR0cHM6Ly9lbnp5Z28uY29tLw) is an environmental consultancy with around 100 users working across multiple locations. The business has strong growth plans, with the aim of doubling in size over the next three years.
[](https://asdonline.co.uk/)
CHALLENGE
---
Enzygo came to us after growing increasingly frustrated with their previous IT provider. Daily issues were starting to disrupt the business, and senior leaders were being pulled into problems that shouldn’t have reached their level.
Support felt inconsistent and unreliable. Devices weren’t always set up properly, remote access caused regular headaches, and onboarding new starters was clunky and time consuming.
There was also very little strategic input. Enzygo weren’t getting the guidance they needed to make the most of Microsoft 365. On top of that, there was a lack of transparency around costs, which made even simple support requests feel like they came with an extra charge.
If left unresolved, this would have continued to impact productivity, frustrate staff, and risk delays to client work. It also put pressure on leadership time and raised real concerns about whether their IT setup could support future growth.
SOLUTION
---
We took over as Enzygo’s managed IT partner, providing IT support, security, backup, and Microsoft 365 guidance.
To make the switch as smooth as possible, we planned a phased transition that kept disruption to a minimum. We migrated support services, took ownership of security and backups, and focused first on stabilising the environment.
From there, we tackled the long-standing issues, introduced clear and consistent support processes, and started standardising how devices, users, and systems were set up and managed.
Alongside this, we worked closely with the leadership team to build a clear 12-month roadmap, focused on improving security and making sure their IT could scale as they did.
RESULT
---
The difference was quickly felt across the business.
Day to day IT issues reduced, systems became more reliable, and employees had a smoother, more consistent experience.
Confidence in IT improved, and leadership were no longer being dragged into operational problems. With strong foundations in place, Enzygo could start looking ahead rather than constantly firefighting.
Standardised processes made onboarding and support more efficient, while the roadmap gave clarity around what was coming next and where investment was needed.
This also opened the door to more forward-thinking work, including digital transformation projects and early use of AI and automation to reduce manual effort.
**Measurable impact:**
- Around 50% reduction in support tickets
- 93% SLA achievement
- 98% customer satisfaction score
Looking for results like these? [Contact our team](https://www.1101.co.uk/contact)to set up a discovery session.
**Tags:**
[Case studies](https://www.1101.co.uk/news-and-blogs/tag/case-studies)
Post by [Scarlet](https://www.1101.co.uk/news-and-blogs/author/scarlet)
July 10, 2026 at 11:17 AM
Scarlet is Head of Marketing Communications at 1101. Having spent several years in the technology sector, she is passionate about digital transformation and the positive impact technology can have on businesses and their people.
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